How referrals work

A clear, respectful referral pathway

We aim to make referrals straightforward for families and professionals. If you’re unsure which service fits, send an enquiry and we’ll help you choose the right pathway.

1) Check eligibility & consent

Where possible, referrals are made with the family’s knowledge and consent. If there are court or statutory requirements, include relevant details so we can respond safely and appropriately.


2) Share key information

Provide the reason for referral, current risks and protective factors, key people involved, and any timeframes (e.g., court dates, reporting deadlines).


3) We confirm scope & next steps

We’ll confirm service suitability, expected timeframes, and what information we’ll provide back (e.g., progress updates, assessment reports).


4) Start support & review

We begin service delivery and review goals with the family and referrer (as appropriate), focusing on safety, wellbeing and practical outcomes.

What to include

Information that helps us respond quickly

Client details

Names, ages, contact details, preferred language, cultural considerations, and safe times to call.

Referral context

Presenting concerns, strengths, current supports, and any previous involvement with services.

Safety & logistics

Known risks, safety plans, court orders, contact arrangements, and preferred service location (in-home, community or online).

Professional meeting discussing referral information
FAQs

Referral questions, answered

If you can’t find what you need here, contact us and we’ll guide you through the next steps.

Start a Referral